We dispatch orders within 24 hours. Standard delivery time is 3–7 business days across the US. Shipping is free for orders over $50. A tracking number will be sent to you once your package ships.

You can return or exchange items within 30 days of delivery if unused and in original packaging. Once we receive and inspect the return, refunds are issued within 5–7 business days to your original payment method. Return shipping is free for defective or mis-shipped items.

[Product Availability / Stock / Pre-orders] Are toys available for pre-order?
Yes, pre-order out-of-stock toys with estimated delivery dates shown on the product page.

[Customer Service / Contact / Support] How to get support for toy orders?
Use our 24/7 chat, email, or call center. Response time under 2 hours for urgent issues.

[Order Modification / Cancellation] Can I cancel a toy order?
Cancellations free within 30 minutes of order. After that, contact support for possible refund.

[Gift / Personalization / Special Requests] Personalize toys as gifts?
Add custom wrapping or messages at checkout. Special engraving requests via support team.

Need help with your order? We're here for you.
Email: [email protected]
Phone: +1-800-123-4567
Live chat: 9:00 AM – 6:00 PM EST (Mon–Fri)